FAQs

What is this website about?


We sell resume templates for Microsoft Word.
You will use our resume templates to prepare your resume by filling in your own information within the design/template.


Can I edit the header / footer, information, colors and sections in your templates?


Of course, that’s the purpose of these resumes, so that user can prepare their own resumes.
Our templates are normal MS Office Word (.doc/.docx) files, you can edit everything just like you would do with any Word file.


I don't have MS Office Word, what can I do?


-You can download a trial version of Microsoft Word, sometimes it’s available on the Microsoft website.
-You can try to use Online Office, Google Docs, or some free software such as Open Office. However, our templates were not tested with these tools, try at your own risk!
-You can use a friend’s computer.


Do your templates work on Mac?


Yes, they do. Depending on your Ms Office version on Mac, we are informed some gliches may occur occasionally, but they are usually fixable.


Can I order a custom template?


We don’t design custom templates on request, you can only buy the existing templates.


Do you offer support with the resumes?


Yes, we do. If you need help achieving something within the resume, please get in touch.
Please be as descriptive as you can when describing what you want to achieve.


I don't know how to use Word, can you make my resume look great?


Sure we can, please check our Look Great Service.
Please note that we will only use your existing information, we don’t write/edit your information.


Can you write/edit information for my resume?


No, this service is not offered at this time.


I don't have Paypal, can I pay by credit card?


Yes, you can. After checkout you will be redirected to a Paypal page. There you can pay by credit card even if you don’t have a Paypal account.


Are payments accepted from any country?


Yes, the payment system takes payments from any country, either by Paypal or credit cards.


Is payment secure?


Yes, it is very secure. Payments don’t happen on our site but directly on the Paypal page, which is secured by Paypal.


I can't seem to be able to login.


-Many users forget their password and type a wrong one. If you forgot your password you’ll find a feature to reset your password in the login page.


I haven't received the templates or the confirmation email.


Please check your spam folder. If you haven’t received the confirmation email you can always download from your account here.


I can't open the files.


The files you download are archives (zip files). You need to extract them before you can open the doc files. On computers you do that by right clicking on the zip file and select Extract from the menu that appears.


Do you offer refunds?


No, sorry. As we sell digital downloads this is to avoid abuses.
Our products can’t be returned and no one can guarantee they won’t still be used nor will be deleted from the user’s computer, so we can’t offer refunds. However, our customer service will be more than glad to assist with any difficulties you may experience using our templates.